In this brief video, communication expert, author, and
motivational speaker Dan O’Connor introduces the concept of label
planting. Label planting is the use of a
few carefully chosen words that customer service and business people can insert
into their conversations with customers. Those words are then associated with the customer service rep and the company
they represent in the minds of their customers.
With label planting, customer service professionals can
create an image of themselves and their organization by simply telling customers
what to think about them. Label planting
allows verbal cues from a customer service representative to translate into
nonverbal feelings and thoughts in a customer by association.
Check out this video to learn how YOU TO can use label
planting to help create the image you want of yourself and your organization.
-Sam Freeze
Customer Service Training Video: Label Planting | Communication Skills Training. Dir. Dan O'Connor. Power Diversity, LLC., YouTube. Web. 23 Nov. 2014.
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ReplyDeleteWow, I forget how powerful our words really are. I think this is also a good method to practice when you are interviewing for a job. Labeling is a good way to sell yourself to a potential employer.
ReplyDelete- Katie